Horrible experience, took my 3 year old daughter to the salon today to get her hair cut, she was so excited!!! We were told it would be 15 minutes as one young lady was ahead of us. We sat in the waiting area where we were instructed to go by the staff. Once the young lady waiting was done a lady with her two grandchildren came in, she was a regular client I guess so they took her granddaughter before us. I was like ok maybe it's because she needed that stylist, so I'm sure we'll be up next. At this point our wait was around 35 minutes. The other stylist was still working on someone. Once she was done with foiling her client which was now around 50 minutes I was like great were up. Then another lady came in and brought her daughter the stylist automatically took her and started working on her. I politely asked how much longer it would be for my daughter. The stylist said well you should have been next... then said nothing... didn't apologize didn't say hey you need to take care of them first... nothing!!! Needless to say I'm upset, so I asked for the managers name and number. Finally I got a pathetic sorry ma'am! I work with customers everyday if I ran my business this way I wouldn't have one! I called the manager and left a message of course no call back... if you want a good experience go right down the street to Great Clips they treated my daughter like a princess and I can't thank them enough for making her smile after all this!
Pixy did a great job. I wanted a different cut and color and she gave me what I wanted. A very amazing look. was impressed with the time she took to get what I wanted. will always go to her for that.
Smartstyle Hair Salon is a US Hair Care Studio based in Benton, Arkansas. Smartstyle Hair Salon is located at 17309 Interstate 30, Benton, AR 72015, USA.
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