Excellent service. Our business uses Williams Tire on a frequent basis and always receive timely and effective service. Sent my family for service and they came away impressed. Highly recommended.
6 months ago I had the head gasket along with the intake gaskets replaced on my car. The total repair bill was 1800 dollars. Whoever took the engine apart and put it back together did a great job and I have no qualms with them. The gaskets are all holding. Whoever did everything else such as the exhaust, cooling system, spark plugs etc did a horrible job. When I got the car back from them it was still overheating, turns out they didn't bleed the cooling system. So I take it to them and they bleed it, problem solved. I drive it to little rock, I pop the hood when I stop and its leaking coolant from a hose. I take it back to them and they fix it, hose clamp wasn't clamped. The oil dipstick tube was also installed backwards and the transmission dipstick tube had been bent down and was hidden from view, they fixed that too. 2 weeks pass I begin to notice it has an annoying exhaust leak, it sounds like a diesel. Not to mention the exhaust shield is missing a few bolts with some of the ones that are in there are halfway out( I assume the holes were stripped due to rust). I take it back again, the guy who did the exhaust comes out and has a rude tone about him claiming it was fine etc. They put it on the lift, voila! It has an exhaust leak, they fix it. Last but not least, the spark plugs. Not only were these not the correct plugs to be used in my car but they were missgaped. They were off by around 40 percent of what the factory gap is. I fixed that myself as I was fed of with them, it was like a Pandoras box of problems. Think twice before taking your car here. Props to whoever tore the engine down and put it back together, but everything else is pathetic.
Long story short, when I returned from Texas and visited Williams Tire they took no responsibility for these two missing hub caps, and offered no assistance in investigating the cause of the flat for possible warranty coverage. I am fairly new to the area, and after several good encounters with the folks at Williams tire I am now left with a bad experience that will keep me from ever buying any new tires there again... and, when I get my tires rotated there I will remove and replace my own darned hub caps from now on!
After the rotation I drove home, all of about 30 miles, and parked the truck. A couple days later, on a Saturday, while walking around my truck in the driveway, I noticed the right rear hub cap was missing. On Monday morning I called Williams tire to see (hope?) they had just failed to install the hub cap, and that it was in the shop and not laying in the brush somewhere along hiway 5. After getting nowhere with the person on the phone I asked for their email address so I could send some photos and inquire why my hub cap may have come off. (I've had the truck since it was new, 2002, have had at least 3 sets of tires and countless rotations, and have never had an issue like this.)
I have waited a week to cool-off before writing this review. A few months ago, back in June '17, I bought a new set of Michelin tires for my 3/4 ton pickup. They were rated at 70,000 miles and cost around $275 each (~ $1100). After we returned from a 5000 mile camper trip I dropped by for a tire rotation. That's when everything started going south.
After several days, and hearing nothing back from Williams, I departed on a trip to west Texas. After about 180 miles I had a major flat on the left rear tire. In the process of changing that tire I noticed the left front hub cap was now missing... hmmm, maybe a trend here?
Great people, fast service. Willing to work with you.
I'd love to give these folks a 5 star review. And for the most part, they completely deserve it. However, I work really hard to keep the inside of my vehicle clean. When I change the oil, I don't get back inside until I've taken a shower. When I bike, I put a towel in the seat. So when I see the mechanic that worked on my vehicle drive it around, I find this completely unacceptable. Please, have a few people working the office driving the cars around like most dealerships. Lastly, be a little more careful with the impact wrench. My wheels have swirls all around the lug nuts from someone working a little too quickly.
Williams Tire Service Inc is a US Car Repair based in Benton, Arkansas. Williams Tire Service Inc is located at 18120 I-30, Benton, AR 72015, USA.
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