Both the Store Manager and LaPorshia spent a very long time getting this account set up. They went above and beyond the call of duty and really worked hard to make a difficult situation happen. Well done guys!!! Great store and great service!
The assistant manager, SHELBY W., was more than helpful and patient with all my cell phone needs. He was always available for questions and issues with my service. I highly recommend the Benton /Bryant location. Ask for SHELBY, HE DESERVES A PROMOTION.
I DO NOT recommend switching to T Mobile! In July, after a lot of research into phone carriers and cost efficiency, we decided to move our cell phone service to T Mobile. We have 6 lines and T Mobile appeared to provided the best bang for our buck. After switching two of our six lines in the store, I drove out of the parking lot and immediately had no service. In fact, on those two lines, there were very few places in the Benton area where we had service. I was told in the store that I should have good coverage and was shown a coverage map of the Benton area that was covered in "magenta". After a week of no service, I switched our two lines back to AT&T. I returned the SIM cards to the T Mobile store and was assured that I would not be billed for anything. Since then I have received several bills from T Mobile, and each time I have called to explain the issue, I have been assured that my balance would be zeroed out. They have not done that and now this account has been turned over to a collection agency. Just a word of warning to all of you making the switch. They say I owe $70 for two lines for 1 week of service. Do the math, that equates to $300 a month for two lines! Save yourself time, money and frustration. DO NOT MAKE THE SWITCH! Additionally, the T Mobile's customer service is horrible! I have been disconnected twice and switched to numerous customer service reps during each of my phone calls. Customer service, transparency and honesty are not priorities at T Mobile.
I came in today to set up my Netflix and LaPorshia was so sweet and got everything taken care of for me. The process was a lot quicker and less painful than i thought it would be due to her amazing customer service. she definitely deserves a raise!
LaPorshia was AWESOME assisting me today! her and Mikaylah were such sweethearts. MY experience at the Benton location will definitely bring me back again just for those girls! Great job T-Mobile!!!
T Mobile is a US Electronics Store based in Benton, Arkansas. T Mobile is located at 20770 I-30 Suite 140, Benton, AR 72019, USA.
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